Order Cancellation Policy

Last Updated: September 2026

At Toywala.pk, we understand that sometimes you may need to change your mind. If you wish to cancel your order, please review our cancellation policy below.

Cancellation Request

Customers can request order cancellation as soon as possible after placing an order.

To cancel your order, please contact AT 03122119542  customer support team with:

• Order number
• Customer name
• Contact details
• Cancellation reason

Cancellation Timeframe

Orders can only be cancelled before they are processed and shipped.

Once an order has been dispatched, it cannot be cancelled and you may need to follow our Return & Exchange Policy after receiving the product.

Refund for Cancelled Orders

If your cancellation request is approved and payment has already been made:

• Refunds will be processed through the original payment method.
• Refund processing time may vary depending on the payment provider.

Orders That Cannot Be Cancelled

An order cannot be cancelled if:

• It has already been shipped.
• It is out for delivery.
• The product has been delivered to the customer.

How to Contact Us

For order cancellation requests, please contact us:

📞 Phone: 03122119542
📧 Email: toywalaofficial@gmail.com